Partial Payment Policy

How Partial Payment Works:


We offer some partial payment options to provide flexibility:

  • Initial Payment: Pay in full, or a portion of your order total upfront during checkout.

  • Due Amount (Later): Pay the remaining balance online before delivery and the balance on completion of work, final payments can be in cash to your installer, by Credit or Debit Card online or by Bank Transfer again but we reiterate that payments must be made in FULL on completion and before your installer can leave. 

  • Please note that if your initial payment was paid by means other than Bank Transfer the discount will be forfeit and re-added to your account

Payment Structure

  • Payment in full: The full order amount is charged upon placing your order, there is a small discount for paying up front subject to payment being made by Bank Transfer.

  • Due Amount: Online Payment: Pay via Card, Applepay, Googlepay or bank transfer using a payment link we’ll email/SMS to you.

  • Cash on completion: Pay cash to your installer upon completion of work.

Order Confirmation

  • Your order is confirmed only after the initial payment is successful.

  • You’ll receive an email/SMS with:

    • Order summary + initial payment receipt.

    • Due amount and instructions to pay online (if chosen).

Cancellations & Refunds

  • Initial Payments:

    • Low Deposit Scheme: Fully refundable if cancelled within 24 hours. Non-refundable after 24 hours (covers processing and return shipping fees), if you need to reschedule your appointment there will be no charge.

    • 50% Deposit: Fully refundable if cancelled within 24 hours. Any refunds will be subject to restocking and/or supplier return fee (currently £100) as all products are ordered specifically for you. If you need to reschedule your appointment there will be no charge.

    • Payment in full: Refunds will be subject to restocking and/or supplier return fee (currently £100) as all products are ordered specifically for you. If you need to reschedule your appointment there will be no charge.

    • Local Delivery Fees added to your checkout (shows as 'Shipping') will be refunded in full on cancellation up to 24 hours prior to your appointment  unless your installer has already left for your appointment. 

  • Due Amount Paid Online:

    • Fully refundable if cancelled up to 24 hours before your appointment.


Exclusions (e.g., Discount Coupons)

Please note that discount coupons and other promotional offers may not be applicable to orders placed using the Partial Payment option, unless specified otherwise. The advance payment amount remains fixed.


Your Agreement

By choosing the "Partial Payment" option at checkout, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this policy.

For any questions, please do not hesitate to contact our Customer Support team. We are here to help!